We provide duty free
STANDARD - $4.95 or FREE on orders $69+
We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.We currently ship to the US, UK, Canada, and select countries worldwide. You will receive your order in 10-15 business days from the date that it is placed by Standard shipping method.If you hope to get your package faster, you can choose the Express shipping method (5-7 business days) when you checkout.
Verification - Processing - Shipping - Delivery Verification
As the products are all personalized, and if an item arrives defective or does not match the description on our website or in the photos ( the photo you provided and not match with the product you received ), and payment is eligible, we will ask you to send a photo of the issue to our support email address. Our support team will review the photos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs). However, if you want to refund we will charge you design cost, labor cost and manufactured cost.
GENERAL RETURN / EXCHANGES POLICY
Our returns & exchanges policy lasts for 30 days from the date of purchase OR 7 days after the item is delivered.
In the event that your order is eligible for a refund or exchange, the customer will be responsible for return shipping costs. Do NOT send the item back to the "sender address" indicated on the package. Please email us at firstname.lastname@example.org to ask for the refund or new product.
Return policy does not apply to sale items/ our custom designed items. We do not offer exchanges or refunds after purchase/ order confirmation on these types of items unless the item is defective. Please choose items like this carefully.
However, if you want to refund we will charge you design cost, labor cost and manufactured cost.